Welcome to Costume Supercenter Store! We’re here to make your costume experience magical and hassle-free. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly support team!

Product Questions

What types of costumes do you offer?
We have a wide range of costumes for everyone! Our menu includes categories like ACCESSORIES, ADULTS, Animals, Animated, Candy Bowls, Celebrities & Music, Christmas, Cinco De Mayo, Collectibles & Statues, Costume Accessories, Day of the Dead, and Decades. Whether you’re dressing up for Halloween, a themed party, or just for fun, we’ve got something to spark your imagination!
Are your costumes suitable for all ages?
Yes! We offer costumes for adults and a variety of animal-themed options that are great for all ages. Our collection is designed to bring joy to everyone, from kids to grown-ups, ensuring a magical transformation for any occasion.
Do you have collectibles and statues?
Absolutely! Our Collectibles & Statues section features unique items perfect for enthusiasts and decor. Keep an eye on our menu for new arrivals to add to your collection.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping: Costs $12.95 and uses DHL or FedEx. Your order arrives in 10-15 days after shipping.
– Free Shipping: Available for orders over $50! This option uses EMS and takes 15-25 days after shipping.
All orders take 1-2 business days to process before shipping, so your costume is prepared with care.
Do you ship internationally?
Yes, we deliver globally! However, due to logistical constraints, we’re unable to ship to some remote areas and parts of Asia. Most of our international customers receive their orders without issues, but if you’re unsure, contact us to check your location.
How can I track my order?
Once your order ships, we’ll send you tracking information via email. You can follow your package’s journey right to your doorstep—no guessing games, just exciting anticipation!

Returns & Exchanges

What is your return policy?
We want every costume experience to be magical! If you’re not completely satisfied, you have 15 days after receiving your order to initiate a return. It’s hassle-free—just contact our support team to get started.
How do I start a return?
Reach out to us at [email protected] with your order details, and we’ll guide you through the simple process. We’re here to help make things right!

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. Shop securely and easily with these trusted options.
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders faster and enjoy a smoother shopping experience. It’s quick and free.

General Questions

What if I need help with my delivery?
Our support team is always here to assist! Email us at [email protected] with any questions or concerns. We’re dedicated to making your costume delivery easy and magical.
Where is Costume Supercenter Store based?
We’re located at 2384 Anmoore Road, New York, US 10011. Though we serve customers worldwide, our heart is in bringing fun and creativity to your doorstep!

Still have questions? Don’t hesitate to contact us! We’re your friends at Costume Supercenter Store, ready to help create unforgettable memories. 🎉

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